LB
Lorenzo BindemannGoogle review
“A fantastic software firm! The team is very professional, innovative and always delivers on time.”
Services / 03 Customer experience
Customers who keep coming back.
Every customer takes their own route. We improve and personalise every touchpoint, online and offline, so more people spend more time with your brand.
Customer experience
Customer experience
Customers who come back.
Recognition
5.0 on Google.
Our clients rate us five stars on average. We are proud of that, and we work for it every day.
5.0
Read all reviewsBased on Google reviews
How it connects
One overview. Click any part.
Click a part, or watch them light up one by one.
01
Customer journey mapping
We map the full customer journey, digital and physical, and find where you can grow awareness, conversion and loyalty.
SeeSearchCompareBuyReturn
Phase 1- Interviews and data analysis
- Visual journey map with pain points
- Prioritised list of quick wins
We map the full customer journey, digital and physical, and find where you can grow awareness, conversion and loyalty.
SeeSearchCompareBuyReturn
Phase 1- Interviews and data analysis
- Visual journey map with pain points
- Prioritised list of quick wins
With data, automation and AI you give large audiences a personal experience.
1.202personal messages today
Offer for regular customers
- Personalised content and offers
- Automated email and WhatsApp flows
- Behaviour-based segments
We choose, connect and get the most from the right platforms, so your experience works technically.
CMSCRMEmailWhatsApp
Everything connected via API
- CMS, CRM and marketing automation
- API integrations between systems
- Advice on the best tools for you
We track, analyse and improve the paths customers take towards a purchase or enquiry.
- Analytics and heatmaps
- A/B testing of pages and forms
- Monthly improvement cycle
AI adds context to behaviour, preferences and feedback, so you can adjust quickly.
AI summary
Most asked: opening hours
- Analysis of reviews and customer questions
- Early signals for customers about to churn
- Insights in plain language
Design, engineering, data and AI in one team, for experiences people value.
+6
94/ 100
Accessibility to WCAG- Wireframes, prototypes and user testing
- Design systems for web and app
- Accessible design to WCAG
What we do
Every touchpoint, better.
Customer journey mapping
We map the full customer journey, digital and physical, and find where you can grow awareness, conversion and loyalty.
What you get
- Interviews and data analysis
- Visual journey map with pain points
- Prioritised list of quick wins
Personalisation at scale
With data, automation and AI you give large audiences a personal experience.
What you get
- Personalised content and offers
- Automated email and WhatsApp flows
- Behaviour-based segments
Technology & platforms
We choose, connect and get the most from the right platforms, so your experience works technically.
What you get
- CMS, CRM and marketing automation
- API integrations between systems
- Advice on the best tools for you
Conversion optimisation
We track, analyse and improve the paths customers take towards a purchase or enquiry.
What you get
- Analytics and heatmaps
- A/B testing of pages and forms
- Monthly improvement cycle
AI customer insights
AI adds context to behaviour, preferences and feedback, so you can adjust quickly.
What you get
- Analysis of reviews and customer questions
- Early signals for customers about to churn
- Insights in plain language
UX/UI design & creative
Design, engineering, data and AI in one team, for experiences people value.
What you get
- Wireframes, prototypes and user testing
- Design systems for web and app
- Accessible design to WCAG
How it works
Fewer empty slots in your diary.
Every client gets a nudge in time. Your chair stays booked.
Automatic reminders · for every appointment
Online booking
Phone
WhatsApp
Tomorrow’s diary
- 09:00 · HaircutOnline booking
- 10:30 · ColourPhone
- 13:00 · Blow-dryWhatsApp
WhatsApp
SMS
Email
Confirmed
How it works in practice
Pick a situation.
Step 1Data & heatmaps
Step 2Find pain points
Step 3Design new flow
Step 4A/B test
ResultMore visitors who click through to an enquiry.
Example journey
How it works in practice
Pick a situation.
Step 1 / 4Data & heatmaps
Data & heatmapsFind pain pointsDesign new flowA/B test
Our approach
Where experience meets results.
A great customer experience feels effortless. Behind it are research, design and engineering that fit together precisely.
Get in touch
How we work
Four steps. No surprises.
01
Free quickscan
30 minutes, online or on site. We listen, ask questions and give a first direction.
Week 102
Clear proposal
What we do, when it’s ready and what it costs. On one page.
Week 1–203
Build
In short cycles. You see every step and test along the way.
As planned04
Grow
After launch we measure and improve, with maintenance if you want it.
OngoingA clear view of where customers drop off, and a list of improvements ranked by impact and effort.
Other services
01
02
04
05
Websites & apps
Websites, web apps and mobile apps that are fast and simply work.
ViewBranding & marketing
Logo, identity, print work and printed clothing, plus online visibility.
ViewCommerce
Sell more across every channel, now and later.
ViewTech & data
Platforms that scale and data that pays off.
View